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How we handle your account data and what you control

When you open an account with us, we collect only what we need to verify your identity, process your deposits via Touch 'n Go, GrabPay, Boost dan FPX…

Data encryption at restWithdrawal verification in under 24 hoursProfile edits anytimeAccount closure on requestLocal support in Malaysia
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betflik11 How we handle your account data and what you control
GET IN TOUCH

Three ways to reach us about your data or this policy

If you want to see what information we hold, correct an error in your profile, or ask a question about how we handle cookies and session logs, our support team is ready every day. Most data requests are answered within 48 hours, and account closures complete in under a week once we verify your identity.

Team online

Live chat

Open the chat bubble in the bottom corner of any page and tell us what you need. An agent will pull up your account and walk you through the data-request form or answer your policy question on the spot. Chat runs every day from 10:00 to 02:00 Malaysia time.

Email ticket

Send your request to our support address with your registered email and account username in the subject line. Attach any proof of identity if you are asking for a full data export or account deletion. We reply within 24 hours and close most tickets in two business days.

Profile dashboard

Log in and head to the account settings page. The privacy section lets you download a copy of your stored data, turn off marketing emails, and submit a formal closure request. The dashboard also shows which cookies are active and when your last login happened.

HOW WE PROTECT IT

The safeguards and controls behind your account

Every piece of personal data you give us—payment credentials, identity documents, transaction history—is encrypted both when it moves across the network and when it sits in storage.

Encryption standards

Deposits through Touch 'n Go, GrabPay, Boost dan FPX travel over TLS-secured connections, and your stored profile is encrypted with AES-256. Even if someone intercepts the data in transit or gains access to a backup disk, they will see only scrambled text without the decryption key.

Cookie policy summary

We use session cookies to keep you logged in while you switch between the slot lobby, live tables, and your wallet. A persistent cookie remembers your language preference and whether you closed the welcome banner. No cookie tracks you across other sites, and you can delete them all from your browser anytime.

Account security layers

When you open your account, we ask you to set a strong password and confirm your email. If you log in from a new device or city, we send a one-time code to your registered phone. Two-factor authentication is optional but recommended for anyone who plays from shared devices.

Data retention timeline

Active account records stay in our system as long as you keep playing. Once you request closure, we freeze the profile, process any pending withdrawals, and hold the data for seven years to meet financial regulations. After that window closes, we delete the record from live storage and backups.

Who to contact for changes

If your email address changes or you spot an error in your registered name, log in to the profile dashboard and edit it yourself—most fields update instantly. For deeper changes like merging duplicate accounts or removing old payment methods, send a ticket through live chat or email with proof of identity.

Request a data export

From the account settings page, click the privacy tab and choose the data-export option. We will prepare a JSON file containing your transaction history, deposit methods, game-session logs, and support tickets. The file appears in your inbox within 48 hours, and the download link expires after seven days.

What players in Malaysia ask about privacy and account data

We collect your full name, email address, phone number, date of birth, and payment details when you register. If you use Touch 'n Go, GrabPay, Boost or FPX, we also store the linked account identifier to speed up future deposits. Identity documents may be requested for withdrawal verification.

Yes. Log in, open the account settings page, and click the privacy section. Choose the data-export option, and we will send a complete file with your profile details, transaction records, game history, and support tickets within 48 hours. The file is yours to keep or review.

We hold closed-account records for seven years to satisfy financial record-keeping rules and to respond to any legal requests. Once that period ends, we delete the profile, transaction logs, and identity documents from both live servers and backups. Nothing remains after the seven-year mark.

We do not sell your data. We share payment details with the processor handling Touch 'n Go, GrabPay, Boost and FPX transactions, and we may disclose account records to a regulatory authority if local law requires it. Beyond those two cases, your information stays internal.

We use a session cookie to keep you logged in and a persistent cookie to remember your language and interface preferences. No tracking cookie follows you to other sites. You can delete all cookies from your browser settings, but you will need to log in again each time you visit.

Log in to your account, go to the profile dashboard, and edit the contact fields directly. The new email or phone number saves instantly. If you no longer have access to the old email, open a live-chat ticket with proof of identity so an agent can update it manually.

Use the live-chat option or send an email to support with your username and registered email. We will verify your identity, process any pending withdrawals, then close the account and begin the seven-year retention period. Once that period ends, we delete everything tied to your profile.

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